Frequently Asked Questions

Learn about E!
Signing In
Features
Technical – General
Troubleshooting
Contact Us

Learn about E!

What is E!?
E! gives you access to the best live and on-demand content in Canada, on many platforms, at any time, everywhere. This new video streaming service allows you to enjoy many of your favourite TV shows live on multiple devices.
Can I access E! from any device?
Access to E! content is supported on iPhone, iPad, Android and web-connected desktop and laptop computers.
Will streaming TV shows use my cellular data plan (3G/4G/LTE)?
If you are not connected to the internet through Wi-Fi, streaming video will use your data plan.
Can I watch E! content outside of Canada?
If you are outside Canada, E! will not be available to you for viewing.
Who is E! for?
E! is for everybody who loves amazing TV and has a subscription to E! channel with a participating television service provider. Your access to E! programs is linked to your TV subscription.
Where do I get E!?
E! is available for download in the App Store (iOS) and Google Play (Android), or you can visit https://www.eonline.com/ca to get started. Once you have downloaded the E! App or have gone to https://www.eonline.com/ca, select “Sign In” and then select your TV service provider and follow the login steps.
Content from E! is also available on set top box and other platforms provided by participating service providers.
My television provider is not listed, what can I do to get E! offered?
E! is provided to Bell, Bell Aliant, and Bell MTS subscribers, but we are in talks with all television service providers to get it in your hands. If your provider is not listed, please contact them and let them know you are interested.
Why is E! only available with a TV subscription?
E! is a complementary TV service designed to enhance the programming you already get from your TV service provider.
E! offers many more hours of content, exclusives and live streams of the broadcast channel, all available as added value to users who have a subscription.
Will E! use my personal information/data?
E! will never compromise or share personal information received from our customers. Any tracking for measurement purposes is done at an aggregate level and not at an individual one.
Any and all use of customer information will comply with our Privacy Policy, which can be accessed at http://support.bell.ca/Billing-and-Accounts/Security_and_privacy/How_does_Bell_respect_my_privacy.

Signing In

I am having problems signing in. Who can help me?
For problems signing in, you will need to contact your TV service provider at:

Bell Satellite TV: 1 866 310 BELL (2355) or mybell.bell.ca/Registration
Bell Fibe TV: 1 866 310 BELL (2355) or mybell.bell.ca/Registration
Bell Aliant TV: 1 866 301 1942 or mybell.bell.ca/Registration
Bell MTS: 1 204 225 5687 or https://www3.bellmts.ca/mts/myaccount/sign+up

I forgot my login information. What can I do?
Don’t worry, it happens to the best of us. Just contact your TV service provider:

Bell Satellite TV: 1 866 310 BELL (2355) or mybell.bell.ca/Registration
Bell Fibe TV: 1 866 310 BELL (2355) or mybell.bell.ca/Registration
Bell Aliant TV: 1 866 301 1942 or mybell.bell.ca/Registration
Bell MTS: 1 204 225 5687 or https://www3.bellmts.ca/mts/myaccount/sign+up

Features

What shows are available to watch online?
Have the freedom to watch the latest reality shows, entertainment news, and awards shows through live stream or catch up.
When do full episodes become available for viewing?
The timeframes varies from show to show, but most content will appear online 24 hours after it airs. New content is added often, so make sure you keep checking back for new clips and exclusive content.
Which devices does E! support?
E! supports the following:
• iPad, iPod, and iPhone running iOS 9.0+
• Android tablets and smartphones running version 5.0+
• Web browsers chrome 58+, Firefox 52+, IE 11+, Edge 14+, and Safari 10+

You cannot watch the live stream and certain content through the browser on your mobile device due to content security restrictions. Please download the iOS or Android app to enjoy the full E! experience.

Does E! have support for other devices?
We are constantly adding new platforms to E! so that you can watch any way you love watching TV. Check back in for regular updates.
Can I play video on E! from more than one device at a time?
Yes, members of a household can stream E! concurrently on up to four devices, and also watch content via the set-top box at the same time.
How many devices can be linked to one E! account?
You may have up to five devices connected to your E! account at any time.
Can I use E! when travelling in Canada and the U.S.?
E! can be used anywhere within Canada on your mobile device or computer. E! is not available for use outside of Canada.
Can I watch programs on E! in different languages?
E! programming is available in English only.
Can I watch programs on E! with closed-captioning or described video?
E! programs are offered with closed-captioning on the set top box of participating television providers. Closed captioning on the mobile and web platforms will be coming soon.
Are programs available on E! in HD?
E! strives to offer users the best possible viewing experience. The video quality we deliver will depend on the content and your Internet connection and device. We will automatically detect your connection speed and send you the highest quality stream your connection can support.

Technical – General

Why am I getting a “video playback error” on my device?
This message will be displayed when you try to watch E! video content on iOS or Android devices that do not have an official release of the OS (operating system) software. E! only supports official releases. “Jailbroken” devices are not supported.
Will I have the option to select video quality so I can ensure I don’t go over my monthly Internet bandwidth allocation?
E! was designed for the best TV watching experience possible. It automatically detects your connection speed and sends you the highest quality video stream your connection can support. If you have concerns about video streaming consuming your Internet bandwidth allocation, you have the option to use your set-top box.
What are the system requirements to access E! from my computer?
For the best viewing experience you should have a high speed Internet connection. The speed of your connection will determine the quality of the video, and how quickly your episode will begin playing on your computer.
Do I need to disable my anti-virus software or any firewalls in order to access E! on my computer?
E! operates using commonly accessible web protocols (HTTP, HTTPS) on standard ports for which most firewalls will allow access. If you have custom security in place, it may affect the ability of E! to properly function. If you have installed a firewall at home, simply accept the request from your firewall asking if it’s okay to access E!. To make E! an exception to your computer’s firewall, go to your Internet service provider’s online Help section and follow the instructions. For firewalls at work, you will need to contact your company’s Information Technology department.

If you require additional assistance, please contact eonline@bellmedia.ca.

Do I need to adjust any web browser security settings on my computer to watch E!?
When you log in to E!, you are doing so with your TV Service Provider username and password, which we will never see. As a result, to watch E!, your browser must enable “third-party cookies,” and must have the ability to use secure connections. Other than that, standard browser settings will work fine. The following links provide more details on Third Party Cookies:

• third-party cookies on Firefox
• third-party cookies on Chrome
• third-party cookies on Internet Explorer
• third-party cookies on Safari
Do I need a specific web browser to access E!?
You can watch E! from your computer at https://www.eonline.com/ca. E! will work on the most up-to-date versions of Internet Explorer, FireFox, Chrome and Safari.

Steps to download:
Visit the browser’s home page that you want to update.

• Chrome: http://www.google.com/chrome , then select the “Download Now” button
• FireFox: https://www.mozilla.org/en-US/firefox/new/ then select the “Download a Fresh Copy” link
• Internet Explorer: http://windows.microsoft.com/en-us/windows/downloads then select the “Get Internet Explorer” button
• Safari: https://support.apple.com/downloads/safari

Troubleshooting

I am unable to download or install the app. What should I do?
The app is available through the Canadian Google Play store or the Canadian Apple App Store. Make sure you are in the Canadian version of the stores and you do not have any controls set up on your account that restrict access to apps with content meant for mature audiences. If you are still having difficulty with downloading the app, please contact Google or Apple Help Info for further assistance.
I am in Canada but E! says that I am outside Canada. What can I do?
First ensure a VPN or Proxy is not enabled, otherwise please contact us at eonline@bellmedia.ca
I am using a Chrome browser and cannot view video. What should I do?
You may have received an error message that a plug-in has crashed or stopped. This will likely require a change to a plug-in that the Chrome browser loads by default with each new version. To do so follow the steps provided here:
Chrome 55
https://support.google.com/chrome/answer/108086?hl=en
Chrome 56
https://support.google.com/chrome/answer/142064?hl=en&ref_topic=3421434
The player functions are not working. What should I do?
You can try refreshing your browser, or if in an app, hard-close the app and try again. If it still doesn’t work, contact eonline@bellmedia.ca.
Some of the artwork is not appearing on the player. What should I do?
The video should still play even if the artwork is not displayed. However, the absence of artwork could indicate a problem with your Internet connection that will also prevent video from playing.
When I try to watch a program, the video keeps skipping, stopping, or giving me an error message. Why is this happening?
All E! videos are tested before they are released. The most common cause of skipping in video is an issue with your Internet connection. However, if you have watched multiple videos and only experienced problems with one, please contact eonline@bellmedia.ca.
I have downloaded the app but it will not open or it keeps crashing. What should I do?
The app may not be installed correctly. Please uninstall the app completely, and then install it again. If you continue to experience difficulty, please contact eonline@bellmedia.ca.

Contact Us

Have another question about E!?
For frequently asked questions about E!, difficulty navigating https://www.eonline.com/ca, viewing content on E!, watching video, or if you want to contact us please click on the links below.

Learn about E!
Signing In
Features
Technical – General
Troubleshooting

Email us at eonline@bellmedia.ca

Media Enquiries
For media enquiries, please contact BellMediaPR@bellmedia.ca